We accept PayPal and major credit cards as the primary method of payment, as it has been proven to be the safest and the quickest way to enjoy shopping online.
A deposit of 25% is required and 50% on custom orders. You will be advised of shipping lead time as well as approximate packaging, insurance and shipping costs at time of quotation or confirmation of order. Balance will be run at time of shipment plus packaging, insurance and shipping costs.
We request prompt payment (unless otherwise arranged) that we may send your goods in like manner. If you commit to purchase but do not respond to our communications about payment within a reasonable time frame, your items will be relisted, the transaction canceled and deposits forfeited.
San PAtricio Artisans Policies
We ship via UPS, FedEx or USPS First Class Mail whichever is most cost effective and provides the best service. When applicable, we will provide you with a tracking number for your purchase. Please provide us with your telephone number for delivery purposes.
Items generally ship within 2 to 6 weeks following confirmation and deposit received unless extenuating circumstances are involved.
We ship only in the continental USA.
Refunds and Exchanges
Under the conditions listed, we will accept returns if you are unhappy with your purchase, and will refund
your original purchase price upon our receipt of the item(s) in their original condition. Any return shipping fees,
including insurance, are the sole responsibility of the buyer. Please notify us of your intent to return an item,
and your reason for doing so in advance of shipping.
CONDITIONS FOR RETURN: 1. Item must be in the same condition as when shipped. 2. Item must be returned via USPS, FedEx or UPS. 3. Item must be insured for the full value. 4. Item must be securely packaged for shipping. 5. Please enclose your reason for the return.
Additional Policies and FAQs
Custom orders are always welcome and appreciated so if you wish to contact us about that, please allow us reasonable time to help you with a design and to complete the work.
You will be provided with a firm price and lead time to ship and approximate packaging, insurance and shipping costs to original destination.
CUSTOM ORDERS: There are no refunds on custom orders.
A deposit of 50% is required for custom orders.
** Please remember to contact us should you have any questions about policies, shipping, etc. Communication is very important to us. We do our best to keep in touch with our customers from the moment they purchase an item until we hear that the item has been successfully delivered.